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More about Outbound Dialler
Predictive Dialler
Solutions
For your business
Improve efficiency to increase sales and reduce costs.
We provide real-time reporting for proactive management,
and historic reports for analysis and enhancement of performance.
MX Digital technology is supporting some of the largest diallers in Europe with approximately 6000 outbound seats, a number of which have multiple sites across the UK. Our support centre provides expert assistance on technical issues related to dialling, using remote diagnostics for problem resolution. We also provide on-site maintenance services, professional services, heath-checks, consultancy services, hardware support, new software revision/updates, call management and escalation.
MX Digital's industry-leading predictive diallers and call management solutions are designed for telesales, telemarketing, collections (credit/debt management) and other mission-critical outbound operations. The hosted predictive dialler will seamlessly integrate with existing voice and data systems, managing outbound, inbound and blend calling campaigns.
It provides agent productivity tools to increase the number of calls handled and improve the quality of each customer contact. The hosted predictive dialler supports three methods of automated outbound dialling: preview, progressive and predictive dialling.
Dialling Methods
Predictive Dialling
Pacing algorithms initiate outbound calls based on anticipated agent availability as extrapolated from real-time campaign event MIS information, including number of agents logged on, average agent talk and wrap times, answer rate, connect rate and other real time information.
Progressive Dialling
A call is only made once an agent is available. This is used when the call centre does not want to drop a call, or when calling business-to-business and there is an expectation that all calls will be answered.
Preview Dialling
Here, a screen is presented to the agent with the customer's details prior to the call being placed. The call can either be launched when the agent presses a button or automatically after a predefined time. This support service is typically used for debt collection.
No single method of dialling is best for all outbound calling campaigns. In general, the characteristics of the campaign i.e. type of campaign (call to be made, call volumes and the number of agents involved), will dictate the method of dialling. In many cases, different campaigns will require more than one method of dialling. For example, predictive dialling to handle mass calling, while progressive and preview dialling are used to handle more complex calls where actions are potentially different for each call made.
We are confident that our diallers offer the very best and quickest return on investment so that you can be confident that we have both your financial and productivity goals in mind. Our goal is to increase your outbound productivity, efficiency and profits. We will ensure that the dialler implementation is carried out both efficiently and proactively within agreed timescales. Our project manager will ensure that you are completely satisfied with the dialler, and we will provide on-site training and go-live support to ensure the dialler is performing to its maximum efficiency and productivity. We will also conduct regular operational reviews and performance health checks to ensure that the dialler is delivering your requirements, and offer ongoing support to further enhance your business
What Next. To receive more information about our Predictive Dialler or any of the services associated with this offering don't hesitate to get in touch now.
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More Information
Are you looking for more information about Predictive Dialling, Progressive Dialling or Preview Dialling? Then click below for more information.
Ofcom
Are you aware of the new Ofcom regulations? Do you know what you need to consider checking to see whether you are compliant? Do you know what operational management processes are required to ensure compliance? All of MX Digital's predictive dialler solutions comply with the latest OFCOM regulations. MX Digital's consultancy services offer to review your compliance with these new OFCOM regulations as part of our additional support.